Effective date April 2026

Easy Hail Claim Pty Ltd Financial Services Guide

This Financial Services Guide (FSG) is designed by Easy Hail Claim Pty Ltd to assist you in deciding whether to use any of the financial services we are authorised to provide.

This FSG must provide you with information about:

•  Products and services Easy Hail Claim Pty Ltd is authorised to provide.

•  The details of any remuneration that Easy Hail Claim Pty Ltd, or any other relevant person, may be paid in relation to the products and services offered.

•  What to do if you have a complaint.

•  How to contact Easy Hail Claim Pty Ltd.

Product Details and Advice

When Easy Hail Claim Pty Ltd provides you with a financial service, we may also provide you with a Product Disclosure Statement (PDS). A PDS is a document that provides you with information about a financial product, including terms and conditions, costs, benefits and features and the entity that issues the financial product (the Issuer). The PDS is designed to give you the information you need to make informed decisions about our products.

We suggest that you consider all of your objectives, financial situation and needs before taking out any products.

Easy Hail Claim Pty Ltd must provide you with a PDS about a financial product for which a PDS is available when:

•  We recommend that you acquire the financial product; or

•  We issue, offer to issue, or arrange the issue of, the financial product to you.

Level 2/23 Foster Street

Surry Hills NSW 2010

Ph: 07 48 076 131

admin@easyhailclaim.com.au

www.easyhailclaim.com.au

Products and Services

Easy Hail Claim Pty Ltd is licensed by the Australian Securities and Investments Commission (ASIC) to provide a claims handling and settling service limited to:

1. making a recommendation, or stating an opinion, in the following circumstances:

a. the recommendation, or statement of opinion, is made in response to an inquiry by or on behalf of another person about an existing potential claim by the other person under an insurance product; and

b. the recommendation, or statement of opinion, could reasonably be expected to influence a decision whether to continue with the existing claim or to make the potential claim;

2. the person assists another person to make a claim under an insurance product; and

3. the person represents a person insured under an insurance product in pursuing a claim under the product; to retail clients.

Business Partners and Commissions

Easy Hail Claim Pty Ltd is wholly owned by Dragon Roofing Pty Ltd. Per the terms of Easy Hail Claim Pty Ltd’s standard contract terms with you, if Easy Hail Claim Pty Ltd secures a successful insurance settlement for you, you are entitled, at your option, to either (1) engage Dragon Roofing Pty Ltd to undertake the necessary roofing services, or (2) pay Easy Hail 25% of the approved insurance claim.

If you choose option (1), to engage Dragon Roofing Pty Ltd to undertake the necessary roofing services, you will not pay Easy Hail Claim Pty Ltd. Instead, the amount payable to Dragon Roofing Pty Ltd under the roofing services contract will include payment sufficient to compensate both Dragon Roofing Pty Ltd and Easy Hail Claim Pty Ltd for the claims handling and roofing services provided to you. To be clear, you will not make any payment to Easy Hail Claim Pty Ltd under option (1). Instead, the value of the roofing services contract with Dragon Roofing Pty Ltd will compensate both Dragon Roofing Pty Ltd and Easy Hail Claim Pty Ltd for them providing their respective services to you.

If you chose option (2), to pay Easy Hail 25% of the approved insurance claim, that payment will constitute Easy Hails Claim Pty Ltd’s remuneration for providing a claims handling service to you.

Easy Hail Claim Pty Ltd provides the financial services detailed in this FSG on our own behalf under our Australian Financial Services Licence.

If you have any questions regarding the above information, please contact us at admin@easyhailclaim.com.au.

Level 2/23 Foster Street

Surry Hills NSW 2010

Ph: 07 48 076 131

admin@easyhailclaim.com.au

www.easyhailclaim.com.au

Claimant Intermediary Services

Easy Hail Claim Pty Ltd runs an insurance claim intermediary service representing people who have a roof that has experienced hail damage. Easy Hail Claim Pty Ltd is appointed as that person's representative, and will interact with their home insurance provider in attempting to make and insurance claim for roof repair or replacement.

Staff Remuneration

As a rule, Easy Hail Claim Pty Ltd staff are remunerated by salary and do not receive any direct benefits for providing you with financial services.

Complaints and Dispute Resolution

Who should you contact if you have a complaint?

If you have a concern or grievance about any Easy Hail Claim Pty Ltd product or service, we encourage you to contact us. Easy Hail Claim Pty Ltd has appointed a Complaints Officer to investigate and manage any concerns or complaints you may have in relation to our products and/or services. Information about Easy Hail Claim Pty Ltd’s dispute resolution process can also be found onthe website www.Easy Hail Claim Pty Ltd.com.au

Under our complaints handling and dispute resolution process, you may at any time submit your complaint to Easy Hail Claim Pty Ltd’s Complaints Officer by phone, email, in-person or in writing. Our details are as follows:

Phone:          0748076131

Email:           admin@easyhailclaim.com.au

Branch:         Level 2, 23 Foster Street

                   Surry Hills NSW 2010

Mail:             Level 2, 23 Foster Street

                   Surry Hills NSW 2010

You may also at any time, submit your complaint to Easy Hail Claim Pty Ltd’s External Dispute Resolution Scheme (EDRS) provider, whose details are as follows:

Australian Financial Complaints Authority (AFCA):

Phone:          1800 931 678

Email:           info@afca.org.au

Online:          www.afca.org.au

Mail:             Australian Financial Complaints Authority

                   GPO Box 3

                   Melbourne VIC 3001

Level 2/23 Foster Street

Surry Hills NSW 2010

Ph: 07 48 076 131

admin@easyhailclaim.com.au

www.easyhailclaim.com.au

Compensation arrangements

Easy Hail Claim Pty Ltd is insured under the terms of a current professional indemnity insurance policy, in satisfaction of the requirement under section 912B of the Corporation Act that Easy Hail Claim Pty Ltd has in place this type of insurance. These insurances provide cover even if one of our employees has ceased to work for us.

For more information contact us:

Call us on 0748076131

Contact admin@easyhailclaim.com.au

Easy Hail Claim Pty Ltd

ABN 77 651 461 684

AFSL 532544